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Shipping Policy

Tracking + Address or order Change

All orders come with tracking! You will be emailed a shipping confirmation with a link to track your order 24/7 at the time of shipment. We cannot edit or change an order after it has been placed! To cancel and reorder you must email us within 30 minutes of placing the order, otherwise it likely has already been pulled and packed.

SHIPPING SPEED

We offer 3 options for shipping at checkout:
STANDARD SHIPPING: order ships in 2-4 days and delivers within 7-10 days from shipping.
PRIORITY SHIPPING: order ships same or next day and delivers to you within 1-3 days of shipping.
DOES NOT EFFECT PREORDER ITEMS.

EVENT EXPRESS: order ships same or next day and delivers either next day or within 2 days of ordering.

International Shipping

International orders (outside USA) please note that we will NOT partially fulfill your order, meaning we will WAIT until all items are available to send before sending your order. Orders ship in 4-6 days, or when all items become available via USPS and delivery speeds depend on your location. Typically takes about 1 week for Canada, 2 weeks for Australia and UK, and 2 weeks for everywhere else. Buyer is responsible for knowing their country's import duty fees/taxes and paying those respected costs.

Shipping Cost

Shipping cost is based on your location and the weight of the package which is calculated at checkout.

Order Updates

If your order has not shipped after 7 days please email us at hi@gardenbelleshop.com to check on the status of your order. Most preorders take 3 weeks. Please include the name on your order as well as your order number.

Pre-order Items

Shipping speed is unique to the color or specific item, please read descriptions on pre-order items or reach out to us.

Lost Mail

In the case that your order says "delivered" but you have not received it, first, please check with a neighbor as it is in the wrong mailbox 99% of the time. Buyer is responsible for contacting USPS in the case of a lost package, however please alert us if you have not received your order.

Apartment/Units

In the case that you forget to include the apartment number on your order and it gets returned to us, we will ask that you cover the cost to resend the package. If you have just placed your order, please contact us within 4 hours of ordering to update your address.

Return Policy

Return Policy

At Gardenbelle Shop, we aim for the smallest footprint possible throughout the entire process of knitting,
weaving, sewing and shipping our items. We list all measurements in the item descriptions and do our best to answer any questions you have via our website chat and Email. At this time we do not accept returns, but please contact us if there is a problem with your order. If you are not in love with your piece, you can also likely sell it on our buy sell trade page where many customers are shopping daily.

SMS privacy policy

SMS PRIVACY Policy

Gardenbelle Shop SMS Marketing Privacy Policy

Effective Date: November 20th, 2023

1. Overview

Gardenbelle Shop is committed to protecting the privacy of individuals who receive SMS marketing messages from us. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of individuals who subscribe to our SMS marketing services.

2. Information We Collect

2.1 Personal Information:

We may collect the following personal information when you subscribe to our SMS marketing services:

  • Full name

  • Phone number

2.2 Usage Information:

We may also collect information about how you interact with our SMS messages, including open rates and click-through rates.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Sending you promotional offers, updates, and other marketing content via SMS.

  • Analyzing SMS engagement to improve our marketing strategies.

  • Complying with legal and regulatory requirements.

4. Consent

By subscribing to our SMS marketing services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

5. Opting Out

You can opt out of receiving SMS marketing messages at any time by replying "STOP" to the received message. Once you opt out, we will no longer send you promotional messages, but you may still receive transactional messages related to your interactions with our products or services.

6. Information Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

7. Third-Party Disclosures

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website or sending it via SMS.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at -

 

+1 (240) 394-0174

hi@gardenbelleshop.com

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